Clean your PC up

So your computer is not working properly? Assuming you have had Symantec Endpoint Protection (antivirus) running on your computer, if not: Scan for viruses. Proceed thru these steps UNTIL the virus is gone.

  1. Run MalWareBytes to find malware programs running on your computer. You can then remove the problem malware(s). This takes about 10-20 minutes to run.
  2. Run System Restore to return to an earlier version of Windows before the problem started. This takes about 15 minutes to run.
  3. Use Symantec Endpoint Protection(SEP) to run a Scan for viruses. If you have some other antivirus program, you will need to unistall it before installing SEP.
  4. For items Symantec identified but cannot automatically remove, if Symantec has not identified any, skip this step. You must manually find and follow the threat removal instructions. First look under the "Current Threats at VT" on the antivirus homepage. Find the threat name and click on its link. If the name of your threat is not on the Virginia Tech site, go to Symantec's Site where you can look up threats by name. This takes about 20-30 minutes per threat.

  5. (Some threat removal requires you to edit the Windows registry. Click here for instructions on using regedit, if needed.)

Once your computer is "CLEANED UP", we recommend you change all your computer passwords(email,banking,etc).

If your computer is still having problems, a reformat is needed. This usually takes about 2 hours to complete.